Director, IT

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct and enhance the IT organization encompassing Helpdesk, endpoint engineering (laptops, AV, conference rooms), enterprise identity (SSO, MFA, lifecycle), core productivity platforms (Google Workspace, Slack, Zoom, and related SaaS), corporate networking (Meraki), and corporate cloud infrastructure (GCP, AWS, Azure).

• Take ownership of the employee technology experience from start to finish — establishing and evaluating service levels, response times, and customer satisfaction (CSAT), using that information to foster ongoing improvement.

• Innovate and streamline the IT operating model — minimizing manual ticketing through self-service, identity-driven access workflows, AI-assisted support, and policy-as-code for endpoint and network management.

• Collaborate closely with Security, People, Finance, Engineering, and Workplace teams to facilitate onboarding, offboarding, access governance, and compliance obligations (SOX, SOC 2) seamlessly for employees.

• Oversee vendor relationships, budgeting, and capacity planning across the IT portfolio — making informed decisions on building, buying, or partnering, and ensuring partners are held accountable for results.

• Guide the team through growth and transformation — adapting the operating model, technological landscape, and team structure as the business expands and evolves.

⛳️ Requirements

• A minimum of 10 years of experience in IT or corporate infrastructure, including over 5 years of leadership in teams covering Helpdesk, endpoint, identity, and networking functions.

• Solid technical expertise across the contemporary IT stack — including Okta for identity management, Jamf and Intune for endpoint management, Google Workspace, Zoom, modern AV solutions, and enterprise networking (Wi-Fi, SD-WAN, ZTNA).

• Proven customer-centric approach — a measurable history of enhancing employee experience, ticket resolution efficiency, and self-service uptake.

• Established problem solver capable of smoothly transitioning between hands-on technical troubleshooting, root-cause analysis, and organized program leadership.

• Experience in a security- and compliance-focused environment, collaborating with Security and Governance, Risk, and Compliance (GRC) on identity governance, endpoint security, and audit preparedness.

• Proficient in leading through uncertainty and change — motivated rather than hindered by organizational evolution, shifting priorities, or the integration of new operational methods.

🏝️ Benefits

• Offers Equity

• Offers Bonus