Director, Implementation Solution Architect

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Collaborate with Sales on active opportunities to conduct discovery sessions and gather functional, technical, and integration requirements.

• Lead structured workshops to gather requirements.

• Assess client environments, existing systems, and data maturity.

• Evaluate requirements against platform capabilities and the implementation delivery model to gauge feasibility and risk.

• Identify scope gaps, red flags, re-scoping needs, phasing, and escalation requirements.

• Suggest solution strategies, phasing plans, and timelines for delivery.

• Escalate opportunities where requirements cannot be fulfilled as proposed.

• Craft detailed Statements of Work that outline scope, deliverables, assumptions, exclusions, timelines, and responsibilities.

• Maintain SOW templates and enhance documentation standards.

• Oversee internal reviews and approvals of SOWs prior to contract execution.

• Liaise between Sales, Implementation, Product, and clients in the pre-delivery phase.

• Participate in transition meetings from Sales to Implementation.

• Assist Project Managers and Implementation Consultants during project commencement.

• Provide Sales with insights on deal structures, pricing assumptions, and scope trends.

• Achieve success metrics related to SOW accuracy, handoff quality, time-to-SOW, and contributions to the sales cycle.

⛳️ Requirements

• Minimum of 5 years of experience in solutions architecture, technical pre-sales, or implementation consulting, preferably in SaaS or PropTech.

• Proficiency in writing Statements of Work or similar client-facing scoping documents.

• Strong business insight with the ability to convey technical concepts to both executive and operational audiences.

• Experience in facilitating discovery and requirements sessions with enterprise-level clients.

• Outstanding written communication abilities.

• Practical experience with REST API integrations.

• Knowledge of HTTP methods, OAuth 2.0, API keys, bearer tokens, JSON, XML, and OpenAPI/Swagger.

• Experience with data migration projects, encompassing data mapping, transformation logic, and format conversion.

• Familiarity with CSV/Excel flat files, JSON, XML, and SQL relational database exports.

• Understanding of ETL concepts and tools.

• Ability to evaluate source data quality and structural issues and outline preparation tasks for ingestion or migration.

• Capability to read API specifications, data dictionaries, field mapping documents, and integration architecture diagrams.

• Familiarity with AI-powered platforms and workflows, including AI/ML, natural language processing, predictive analytics, and generative AI assistants.

• Skill in setting realistic client expectations regarding AI adoption, data readiness, and change management implications.

• Preferred: experience in commercial real estate technology, property management platforms, or facilities/portfolio management software.

• Preferred: knowledge of ERP or data integration concepts such as Yardi, MRI, and JDE.

• Preferred: background in professional or managed services delivery.

• Preferred: exposure to Agile, waterfall, or hybrid project management methodologies.

• Preferred: experience with Azure Logic Apps, MuleSoft, Boomi, or Zapier.

• Must be authorized to work in the United States without sponsorship.

• This position does not offer visa sponsorship.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture with a comprehensive benefits package that prioritizes mental, physical, and emotional well-being.

• Reasonable accommodations available for individuals with disabilities.