Director, Dealer Relations

This is a fully remote position, open to applicants in Florida.

📋 Description

• Accountable for the retention of accounts and revenue, as well as managing all facets of dealer relationships (customer success) within the designated territory.

• Oversee launch planning, product implementation, and provide direction and guidance to the Dealer Relations Managers/Specialists.

• Identify and leverage revenue generation (upsell) opportunities.

• Manage and report on all identified KPIs, including retention, revenue, and operational metrics.

• Lead, coach, and develop a team comprising 8-10 full-time employees.

• Serve as the primary contact for dealer management teams.

• Oversee the overall client relationship and address escalated issues.

• Ensure resolutions are followed through, manage overall service level agreements, and conduct quarterly performance reviews.

• Recommend additional services as necessary and ensure that product updates, new features, and releases are communicated through the Dealer Relations team.

• Support company growth objectives by generating new business referrals.

• Collaborate with the Business Development team to achieve long-term organizational goals.

• Foster employee engagement by nurturing direct reports.

• Provide training to team members as part of the onboarding process and ongoing professional development.

⛳️ Requirements

• Bachelor's degree in Business Management, Marketing, or a related field, or relevant work experience.

• At least 8 years of professional experience in sales, marketing, or customer service within a luxury automotive retail setting.

• Previous management experience leading field teams.

• Extensive experience utilizing CRM tools.

• Excellent verbal and written communication skills.

• Strong influencing abilities.

• Capability to build meaningful relationships.

• Proficient in negotiating effectively, seeking win-win solutions in a non-confrontational manner.

• Proactively seek feedback.

• Regularly evaluate individual performance and adjust work methods to achieve improved results.

• Enthusiastic, passionate, and possessing a positive attitude.

• Demonstrated vested interest in the company's success.

🏝️ Benefits

• In addition to base compensation, this position is eligible for an annual incentive plan.

• This role qualifies for additional S&P Global benefits.