Director, Commercial Operations

This is a fully remote position, open to applicants in Nebraska, +3 more states.

📋 Description

• Oversee the complete sales process along with the Salesforce platform that supports it.

• Manage Salesforce business operations, which include the product catalog, pricing strategies, workflow automation, and field naming conventions.

• Set standards for the sales pipeline, ensure opportunity hygiene, establish forecasting rhythms, and conduct sales governance reviews.

• Equip representatives with the necessary training, tools, and insights to accelerate their ramp-up and maintain consistent sales, including onboarding programs, playbooks, territory frameworks, and compensation plan documents.

• Manage customer-facing content and internal sales communications, additionally creating performance scorecards to monitor individual and team productivity against specified KPIs.

• Lead the planning for sales tool adoption, employing root cause analysis to identify and rectify adoption shortcomings.

• Chart current workflows across Sales, Finance, Legal, and Operations to pinpoint and address cross-functional friction points.

• Enhance operational clarity and automation of processes through RACI definitions, SOP documentation, and system-level updates.

• Act as the main commercial point of contact for the Analytics team, converting business inquiries into precise reporting requirements such as utilization, unit economics, and territory performance.

• Establish the essential governance framework—commercial policies, engagement rules, and territory/account assignment governance—to ensure consistency, accountability, and clear escalation paths across the organization.

• Keep the documentation for commercial policies, rules of engagement, and territory/account assignment governance up to date.

• Supervise compliance and conduct periodic audits, fostering prompt remediation through structured corrective measures.

• Perform other duties as required.

⛳️ Requirements

• Bachelor’s Degree.

• Over 3 years of experience in roles related to customer success, sales, analytics, or commercial operations.

• Strong analytical skills with the capacity to convert data into insights and actionable strategies.

• Proficient in using reporting tools and systems such as CRM platforms (e.g., Salesforce), Excel, or Tableau.

• Experience in supporting customer success initiatives, account management, or sales performance.

• Proven track record of leading complex projects involving multiple cross-functional stakeholders (e.g., Sales, Finance, IT, Marketing).

• Demonstrated capability in translating business requirements into data and systems necessities.

• Familiarity with customer dynamics, sales processes, and drivers of commercial performance.

• Effective communicator, comfortable presenting to senior leadership and/or board members.

• Willingness to travel up to 20% as required.

🏝️ Benefits

• Competitive compensation package.

• Flexible scheduling options.

• Opportunities for cross-training.

• Medical, dental, and vision insurance coverage.

• HSA accounts with contributions from the employer.

• Eligibility for a 401(k) plan with employer matching.

• Paid holidays.

• Clearly defined PTO and sick leave programs.