Director, Commercial Intelligence

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop Win/Loss Intelligence: Create and implement a systematic win/loss analysis program to identify the factors influencing outcomes across deals, encompassing wins, losses, and disengagements, and convert insights into actionable recommendations that enhance sales effectiveness.

• Lead Voice of the Client (VoC) Insights: Collaborate with program execution and client health teams to consolidate ongoing client feedback (including NPS and other VoC inputs), detect trends, and uncover opportunities to boost client retention, advocacy, and lifetime value.

• Build Competitive Intelligence Capability: Design and deliver a sustainable insights engine that supplies competitor intelligence, market and product analysis, and sales enablement resources (e.g., battlecards) to reinforce positioning in active pursuits.

• Drive Pricing Intelligence: Evaluate pricing performance, deal structures, and external benchmarks to guide pricing strategies that strike a balance between competitiveness, margin, and win probability.

• Integrate Cross-Functional Insights: Connect insights from win/loss analysis, client feedback, market trends, and pricing into a unified commercial intelligence framework that informs go-to-market strategies and decision-making.

• Establish and Scale Capability: Launch and continuously improve the Commercial Intelligence function within the Demand Center, which includes frameworks, tools, processes, and governance to ensure consistency, scalability, and impact.

• Advise Senior Stakeholders: Provide clear, concise, and actionable insights to senior leadership, translating complex data into strategic recommendations that align with growth priorities, pipeline conversion, and revenue performance.

⛳️ Requirements

• Over 10 years of experience in commercial intelligence, market intelligence, revenue operations, or commercial analytics within a B2B context.

• Proficiency in at least two of the following areas: win/loss analysis, voice of the client/NPS, competitive intelligence, pricing strategy.

• Demonstrated ability to distill complex data into clear, actionable insights that contribute to measurable business outcomes.

• Experience in developing and operationalizing programs, frameworks, or capabilities within a matrixed organization.

• Strong executive communication and storytelling skills, with a history of presenting to senior leadership.

• Proven capability to manage multiple priorities in a fast-paced, results-driven environment.

• Practical experience with Salesforce (SFDC) or similar CRM platforms; familiarity with third-party tools and data integrations is preferred.

• Bachelor’s degree is required; an advanced degree (MBA or equivalent) is preferred, especially in strategy, analytics, or business operations.

🏝️ Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.

• Retirement Savings: Robust programs to help you secure your financial future.

• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.

• Career Growth Opportunities: Paths for advancement within a global organization.

• Paid Training: Learn while you earn with award-winning learning platforms.

• Paid Time Off: Competitive PTO packages to help you recharge.

• Great Work Environment: Join an award-winning culture that values diversity and inclusion.