Director, Collections

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the entire collections lifecycle, from proactive measures before delinquency to early-stage outreach, escalation of treatment strategies, charge-offs, and recovery efforts post-charge-off.

• Lead a team of collections and recovery agents to implement strategies across various lending products while establishing rules and controls for effective balance recovery.

• Stay updated on changing provincial regulations and ensure that operational processes remain compliant.

• Manage performance metrics including roll rates, net recovery rate, cost to collect, days sales outstanding (DSO), and promise-to-pay rates.

• Define the operational requirements for AI-driven collections tools and implement a digital-first strategy for collections channels.

• Oversee relationships with third-party collection agencies from start to finish.

⛳️ Requirements

• 8+ years of experience in collections, credit risk, or loan servicing, with a strong background in unsecured consumer lending (such as credit cards, personal loans, or lines of credit).

• Experience working in regulated sectors (banking, fintech, financial services) with an understanding of the relationship between collections strategy, compliance, and risk governance.

• Proficient in key metrics; utilize data to monitor operational efficiency, enhance agent performance, and advocate for necessary changes.

• Demonstrated experience in leading and developing operational teams.

• Familiarity with managing third-party collection agencies, including ensuring compliance, holding them accountable for performance, and conducting commercial negotiations.

• Passionate about the potential of AI and automation in the collections process.

🏝️ Benefits

• Comprehensive health benefits and life insurance coverage.

• Long-term group savings plan with employer matching, facilitated through Wealthsimple for Business.

• 20 vacation days, 4 wellness days, and unlimited sick and mental health days annually.

• Opportunity to work outside Canada for up to 90 days per year.

• Participation in employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS.