Director, Client Success

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver compelling, data-driven narratives that illustrate solution efficacy and reveal actionable insights for major clients.

• Communicate Progyny’s value proposition to a variety of stakeholders, including senior executives, brokers, and consultants.

• Utilize financial models and insights to support contract renewals and upselling initiatives, tailoring reports to meet client specifications.

• Create and implement customized strategic plans aimed at client retention and growth, emphasizing the upselling of new product offerings and enhancing partnerships.

• Demonstrated success in managing expectations while collaborating with internal executive teams to align strategies and ensure client satisfaction.

• Establish and nurture robust, multi-tiered relationships with employers, brokers, and consultants, serving as a trusted advisor and healthcare consultant.

• Proactively address and resolve client issues, collaborating across teams to execute sustainable solutions.

• Define and meet key performance indicators (KPIs), including retention, satisfaction, and sales performance metrics, to foster client and organizational success.

• Conduct regular virtual and in-person meetings with clients and consultants to ensure alignment on objectives, tackle challenges, and sustain strong relationships.

• Travel 25% of the time to engage with clients and stakeholders, ensuring alignment and satisfaction.

⛳️ Requirements

• Over 10 years of experience in strategic and consultative selling within the healthcare, employer benefits, or insurance sectors.

• Proven track record in managing relationships with large, complex employers, focusing on strategic retention and growth.

• Demonstrated capability to engage with and manage the expectations of key internal stakeholders, ensuring alignment and actionable results.

• Strong skills in negotiation, collaboration, and relationship management, with the ability to effectively influence critical stakeholders.

• Expertise in presenting intricate information and insights in ways that resonate with a diverse audience.

• Strong financial acumen and problem-solving skills to facilitate data-driven decisions and enhance client ROI.

• Proven ability to set goals, develop action plans, and achieve results in a fast-paced environment.

• Thrives in high-pressure situations, adept at prioritizing competing demands, and excels in a rapidly growing organization.

• Geographic flexibility: Must be located on the West Coast.

🏝️ Benefits

• Family-friendly benefits: Paid family and parental leave, preconception, fertility, and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group.

• Menopause and midlife care support.

• Health, dental, vision, and life insurance options for employees and their families.

• Complimentary in-person, virtual, and text-based mental health and wellness support.

• Paid time off, including vacation, sick leave, personal days, and summer flex time.

• Company equity opportunities.

• Bonus program availability.

• 401(k) plan with company matching contributions.

• Access to on-demand legal and financial advice.

• Learning and development programs designed to support your professional growth, along with a mentorship initiative.

• Company social events, including an annual volunteer day and donation matching opportunities.

• Flexible workdays (3 days a week in the office) and onsite meals and snacks for employees at our NY office.