Director, Client Services Implementation

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Develop and oversee new client Patient Services initiatives, which encompass Hub, Patient Assistance, Copay/Affordability, and Direct-to-Patient programs.

• Maintain client relationships and act as a primary contact during the implementation phase.

• Monitor and manage internal workflows, timelines, and deliverables in collaboration with the PMO Project Manager.

• Facilitate coordination among internal departments and staff for design, configuration, testing, training, and support after launch.

• Generate implementation documentation, including Business Process Flows, Business Rules Documents, program correspondence, and enrollment forms.

• Validate system requirements documentation, which consists of user stories, design documents, and data transfer agreements.

• Organize internal and external evaluations of implementation documentation.

• Strategize, arrange, and coordinate projects, programs, and services for EVERSANA and Patient Services.

• Assist in fulfilling contractual obligations, improving patient outcomes, and achieving business objectives.

• Exhibit a strong commitment to diversity, equity, and inclusion.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• At least 3 years of experience at EVERSANA or a relevant healthcare organization at the Implementation Director level.

• Proven experience in implementing Patient Services programs or managing intricate Patient Services initiatives.

• Background in managing pharma client relationships.

• Willingness to travel 10–20%, based on client location and necessary client meetings.

• Availability for 40–50 hours per week across 5 days.

• Intermediate skills in Microsoft Word, Excel, PowerPoint, and Visio.

• Prior experience in biopharma Patient Services program implementation is advantageous.

• PMP certification is preferred.

• Experience with Salesforce HealthCloud is a plus.

• Familiarity with leveraging AI for enhancing process efficiency is preferred.

• No specific licenses or certificates are necessary.

🏝️ Benefits

• Remote work options available for employees.

• Competitive salaries and benefits packages.

• Reasonable accommodations during the hiring process for qualified applicants with disabilities.

• An inclusive culture that values diversity, equity, and inclusion.

• Opportunities for professional development and a commitment to employee growth.