Director, Client Partnership

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• The Director of Client Partnership autonomously manages high-value client portfolios, driving strategic growth, commercial success, and the execution of complex integrated workstreams and multi-service retainers.

• Serve as a strategic advisor to senior client stakeholders, ensuring alignment between our agency's capabilities and the client's overall business objectives.

• Integrate siloed workstreams into a unified, comprehensive narrative, guaranteeing that the client strategy is effectively implemented across all interdisciplinary teams.

• Inspire, motivate, and guide cross-functional teams to produce high-impact, brief-led creative solutions that challenge conventional boundaries.

• Navigate complex presentations and critical discussions, customizing messages for internal teams, executive leadership, and C-suite clients.

• Maintain the financial health of the portfolio, which includes precise revenue forecasting, reconciliation, margin management, and profitability tracking.

• Lead the creation, pricing, and negotiation of complex Statements of Work (SOWs) and high-volume retainers, ensuring profitability and scalability.

• Oversee scope management across the portfolio, ensuring all deliverables comply with signed contracts while proactively addressing scope creep.

• Collaborate with Growth and Executive leadership to drive new business pitches, productize agency services, and foster organic growth within the existing portfolio.

• Directly manage, mentor, and inspire a high-performing Client Partnership team, promoting a culture of continuous learning, accountability, and psychological safety.

• Monitor team utilization and capacity, delegating tasks while actively managing client expectations and providing pushback when necessary.

• Act as the primary internal and external escalation point for project, prioritization, or relational issues.

⛳️ Requirements

• A minimum of 8 years of progressive client services or account management experience within a fast-paced agency setting, including at least 2–3 years in a Director role.

• A proven history of managing and organically expanding a high-volume portfolio of brands, ideally with a focus on multi-service, integrated digital retainers.

• Demonstrated experience in leading both short- and long-term business strategies for major brands, translating complex business challenges into actionable creative and digital solutions.

• Strong financial acumen with extensive experience in revenue forecasting, profitability tracking, margin management, and developing/negotiating complex SOWs and pricing models.

• In-depth knowledge of digital transformation, high-volume organic social ecosystems, and creator/influencer-led marketing campaigns.

• Proven experience in directly managing, mentoring, and scaling high-performing client services teams, with a commitment to cultivating talent and optimizing workloads.

• Exceptional written, verbal, and presentation skills, with a demonstrated ability to command attention, navigate resistance, and build trusted-advisor relationships with senior-tier and C-suite client stakeholders.

• Experience collaborating with leadership and growth teams to lead new business pitches and effectively productize agency services.

🏝️ Benefits

• Healthcare, Dental, and Vision coverage

• 401k plan, plus matching

• PTO

• Paid Company Holidays

• Parental Leave