Director, Client Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of comprehensive, integrated, multi-channel planning for designated accounts and present at client interactions; align annual, quarterly, and campaign strategies with business goals, clearly outlining trade-offs, channel responsibilities, pacing, and investment suggestions.

• Cultivate trustworthy relationships with director and VP-level stakeholders; broaden the stakeholder network; proactively identify and mitigate risks and political challenges.

• Link investment and testing proposals to quantifiable results; spearhead forecasting and scenario modeling to pinpoint inefficiencies to eliminate and opportunities to expand funding, including testing agendas across creative elements, target audiences, placements, and landing pages.

• Enhance performance, optimization, and transparency; facilitate client interactions that transform insights into definitive decisions and actionable next steps.

• Lead or co-lead new business initiatives with Business Development; craft solutions, define scopes, and develop narratives that emphasize integrated, cross-channel value.

• Create compelling action-driving narratives utilizing App outputs; establish standards for instrumentation and hygiene; guarantee thorough quality assurance and issue resolution.

• Establish straightforward success metrics based on objectives and collaborate with Analytics/Econometrics to formulate the measurement strategy; integrate multi-source, multi-channel data into clear narratives and investment propositions.

• Proactively identify and address data and quality assurance challenges; manage critical escalations; monitor results, conduct after-action reviews, and revise assumptions and recommendations for subsequent client interactions.

⛳️ Requirements

• Over 10 years of experience in client leadership within performance marketing (enterprise or upper-mid), consistently achieving growth and efficiency.

• More than 4 years of experience in people leadership (managing individual contributors and managers): responsible for hiring, coaching, performance evaluations, and succession planning.

• Expertise in executive relationship management and expectation setting; skilled in navigating complex alignment and change initiatives.

• Proficiency across channels (Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, Creative) with a strong understanding of measurement (forecasting, KPI trees, MMM/incrementality knowledge).

• Familiarity with Bliss Point (or similar): ability to convert MMM / Incrementality / Forecasting / Brand / Creative insights into investment and testing strategies; collaborate effectively with Product and Analytics teams.

• Financial acumen through partnership: capable of interpreting margin/utilization, pricing strategies, staffing/capacity indicators, and forecasts; holds Operations and Finance accountable for excellence (without directly managing those mechanics).

• Educational qualifications: BA/BS required; advanced degree preferred or equivalent.

🏝️ Benefits

• Unlimited PTO: At Tinuiti, we value your need for rest, rejuvenation, and unplugging from work. Prioritizing personal time enables you to bring your best self to work. Hence, we offer unlimited paid time off, a fully remote work environment, and the flexibility to take time as needed.

• 20 paid holidays, including several long weekends.

• Healthcare benefits: Medical, Dental, Vision, Life & Disability, and Flex Spending Accounts.

• Retirement benefits: Match up to 4% of your contributions at 100%.

• Perks and Wellness: Access to Fringe, Forma, unlimited telemedicine and teletherapy at no cost, Thankful giving, and equity opportunities.

• Parental Leave: Birthing parents are entitled to 16 weeks of leave with full pay (partners receive 12 weeks) following the birth or adoption of a child.

• Learning and Development: Access to on-demand learning, a mentorship program, leadership and management development programs, and additional resources.