Director, Client Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Build, develop, and manage a team of client advisors, enhancing performance through clear quota establishment, regular pipeline assessments, and disciplined forecasting.

• Conduct quarterly and annual performance evaluations linked to sales results, including win rates, deal velocity, and account expansion.

• Support your team in the field through client visits and remote communications to influence deal strategy and move the sales pipeline forward.

• Ensure client satisfaction and retention by nurturing trusted partner relationships that enhance the utilization of ReSource Pro services.

• Collaborate closely with both onshore and offshore delivery teams to resolve issues and negotiate renewal agreements.

• Contribute to the formulation of organizational business development standards, practices, and initiatives for cross-team learning.

• Promote a collaborative and solution-focused workplace culture by maintaining professionalism and engaging in constructive discussions.

• Retain individual contributor account management duties for a portfolio of key accounts.

⛳️ Requirements

• Bachelor’s degree in a relevant field of study.

• 10–15 years of experience in sales and/or account management within the insurance, BPO, or a related sector.

• Over 7 years of experience in leading and managing professional teams.

• Demonstrated record of sales achievement and a solid understanding of the core business of insurance clients.

• Outstanding interpersonal and communication abilities, capable of influencing all organizational levels.

• Technologically proficient, including familiarity with Salesforce (or other CRMs) and the Microsoft Office Suite.

• Strong project management capabilities with a proven history of achieving consensus and effective outcomes in project execution.

• Ability to excel and maintain composure in a fast-paced, high-intensity environment.

• Willingness to travel more than 60% of the time.

• Industry certifications such as CIC, CPCU, AINS, or CRS are preferred but not mandatory.

🏝️ Benefits

• 100% paid employee health insurance available from Day 1.

• Eligible for all medical, dental, and vision benefits starting on Day 1.

• Remote positions qualify for an Internet stipend.

• 401k plan with employer matching, vested from Day 1.

• HSA/FSA options available.

• Employer-provided long-term and short-term disability coverage.

• Generous paid time off (PTO) plan, including paid holidays and floating holidays.

• Opportunities for development and career growth.

• Comprehensive wellness program prioritizing employee health.