Director, Client Delivery

📋 Description

• Oversee daily client operations and the planning, development, and execution of policies, objectives, and initiatives related to acute or physician revenue cycle activities.

• Establish and maintain strong relationships with clients.

• Influence and guide operations to ensure consistent delivery of results.

• Convey organizational values and demonstrate positive leadership to all team members.

• Keep track of bad debt and implement process improvements in critical areas.

• Identify deficiencies in client support or performance and recommend solutions to enhance improvement.

• Participate in and lead program-level meetings with stakeholders.

• Serve as a revenue cycle authority, ensuring timely communication of changes concerning payer policies, contracts, regulatory updates, and compliance requirements.

• Coordinate monthly client meetings to assess operational performance, discuss strategic initiatives, explore partnership opportunities, and address escalated support needs.

⛳️ Requirements

• Bachelor's Degree or equivalent experience.

• A minimum of 3 - 5 years of experience in leading healthcare revenue cycle operations in complex, client-facing settings.

• Demonstrated ability to cultivate relationships and align organizations, influence decision-making, engage on-site operational teams, and drive results.

• At least 3 - 5 years of experience in a leadership role.

• Proven capability to lead and influence multi-level teams in both onsite and matrixed environments.

• Exceptional executive-level communication skills, with the ability to present complex information with clarity.

• Experience in direct partnership with client executives and Boards.

• Capacity to lead initiatives with minimal supervision.

• Demonstrated advanced proficiency in AI usage and team management utilizing AI for process and technological enhancements.

• Willingness to travel at least 75% of the time.

🏝️ Benefits

• Healthcare coverage.

• Paid time off.

• Retirement plans.

• Well-being programs.

• Opportunities for professional development.

• Quarterly and annual incentive programs for outstanding employees.