Director, Claims

This is a fully remote position, open to applicants in Tennessee, +1 more state.

📋 Description

• Responsible for investigating and managing claims related to General Liability, Professional Liability, Employment Practices Liability, Cyber, and Property coverage lines.

• Implements claims management philosophy and strategy to Corporate and Center personnel.

• Develops, sustains, and oversees relationships with claims adjusters and external legal counsel.

• Creates, evaluates, and presents claims data to influence risk management practices through performance metrics and benchmarking.

• Manages the claims staff effectively.

• Oversees the reporting of all claims to insurance carriers.

• Assists in the investigation and reporting of Workers Compensation claims.

• Manages claims within the Corporate or Center deductibles/retentions.

• Responsible for documenting claims in the RL6 Claims Management System and the in-house RMIS database, as well as generating reports from these systems.

• Advises and supports Corporate and Center Staff in conducting incident investigations.

• Establishes connections with defense attorneys and aids in discovery and investigation processes.

• Provides training on claims reporting procedures to Corporate and Center personnel.

• Prepares reports and analyses for the VP of Insurance/Corporate Risk Management.

⛳️ Requirements

• Bachelor’s degree from an accredited institution.

• A minimum of six (6) years of experience as a claims handler is required.

• Professional Liability and Workers Compensation experience is highly preferred.

• Proficient in basic arithmetic operations including addition, subtraction, multiplication, and division across all units of measure.

• Advanced skills in Microsoft Excel.

• Experience with financial reporting systems.

• Competence in utilizing a web-based claims management system and generating reports.

• Proficient in reading, writing, and speaking English.

• Ability to read, analyze, and interpret general business periodicals.

• Capable of writing effective business correspondence.

• Skilled in identifying and defining problems.

• Ability to interpret various types of instructions in multiple formats.

🏝️ Benefits

• Paid Time Off

• Medical

• Dental

• Vision

• Life

• Disability

• Healthcare FSA

• Dependent Care FSA

• Limited Healthcare FSA

• FSAs for Transportation and Parking

• HSAs

• Matching 401(K) Plan

• 9 observed holidays

• Paid family leave