Director, Business Transformation Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the development of Wellvana’s enterprise governance framework, encompassing steering committees, initiative assessments, and escalation pathways.

• Manage and refine decision-making authorities, RACI matrices, and governance documentation.

• Standardize reporting for initiatives regarding status, risks, and progress throughout the enterprise.

• Identify gaps in governance and propose structural enhancements.

• Oversee operations for the Enterprise Insights & Clinical Strategy initiative pillar, monitoring milestones, dependencies, and key decision points.

• Collaborate with stakeholders from Analytics, Clinical Strategy, and Medical Economics.

• Highlight risks and obstacles, facilitating resolution or escalation.

• Take ownership of operational tracking and governance for the annual Gross Savings initiative.

• Monitor gross savings goals, medical management, and performance in clinical documentation.

• Track performance against established targets, identify variances, and coordinate recovery strategies.

• Create and sustain initiative tracking tools, templates, dashboards, and reporting systems.

• Ensure data accuracy and maintain a single source of truth across all tracking tools and leadership reports.

• Assess infrastructure enhancements as enterprise initiatives expand.

• Prepare and present RYG status reports, portfolio dashboards, and pulse updates for C-suite and ELT stakeholders.

• Convert initiative-level details into concise, decision-oriented executive summaries.

• Collaborate with initiative owners to ensure timely, accurate, and consistent reporting.

• Align enterprise initiatives with strategic goals across People & Culture, Analytics, Medical Economics, and operational/service line teams.

• Identify overlaps, misalignments, and ownership voids before they escalate into execution risks.

⛳️ Requirements

• Bachelor’s degree in healthcare administration, business, or a related discipline.

• 8–10+ years of experience in program governance, PMO leadership, or strategic operations roles.

• Experience in healthcare or value-based care, ideally with exposure to ACO, MSSP, ACO REACH, or Medicare Advantage.

• Proven track record in designing or implementing governance models and operating cadences for large-scale enterprise initiatives.

• Familiarity with financial and clinical performance data, including gross savings, medical management, and quality metrics, is advantageous.

• PMP or a comparable governance/program management certification is preferred.

• Agile/Scrum certification is a plus.

• Demonstrated ability to develop and manage scalable governance frameworks.

• Strong executive communication capabilities and experience in preparing reports suitable for C-suite audiences.

• Proficiency in project/portfolio management tools such as Monday.com, Jira, or Smartsheet and related dashboarding.

• Excellent analytical and problem-solving abilities.

• Comfortable navigating ambiguity and translating it into structured frameworks.

• High level of ownership and capability to work independently as an individual contributor.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuing education.

• Flexible work arrangements and a supportive work environment.

• Generous paid time off and holiday policies.