Director, Business Development

This is a fully remote position, open to applicants in California.

📋 Description

• Operate within a designated territory to generate and qualify new leads and opportunities.

• Conduct research and devise a strategy for penetrating the assigned territory.

• Collaborate closely with marketing on go-to-market (GTM) strategies.

• Establish trusted relationships with prospective customers, understand their requirements, and recommend suitable Sitero solutions/products.

• Achieve and exceed sales targets.

• Participate in conferences and represent Sitero's Clinical and eClinical offerings.

• Foster customer growth by identifying upselling and cross-selling opportunities.

• Recognize growth opportunities within existing accounts and develop strategies to enhance customer lifetime value.

• Assist in managing RFIs/RFPs, vendor qualifications, and audits for current accounts.

• Oversee procurement processes including purchase orders, change orders, amendments, and MSA renewals.

• Supervise customer onboarding and collaborate with implementation and delivery teams.

• Work alongside sales, marketing, product management, delivery, and support teams to ensure a seamless customer experience.

• Share insights, feedback, and success stories from customers to inform product development, marketing initiatives, and corporate strategy.

• Engage with internal stakeholders to resolve issues and serve as the primary contact for escalated customer concerns.

• Collect formal customer feedback and CSAT scores; facilitate the resolution of issues.

• Manage client finances, including purchase orders, budgets, invoices, contract overages, and opportunities for organic growth.

• Predict bookings and revenue using the CRM tool.

⛳️ Requirements

• At least 5 years of experience in a Contract Research Organization (CRO), Life Sciences technology company, or Pharmaceutical/Biotech organization.

• Previous roles as a Clinical Research Associate (CRA), Clinical Trial Manager (CTM), or in Clinical Operations are highly preferred.

• Prior experience in outside Business Development, Account Management, or a related sales/commercial position is preferred.

• A 4-year degree from an accredited institution is required.

• Excellent interpersonal, communication, and presentation skills.

• Self-motivated and takes initiative.

• Highly organized with a collaborative attitude and personality.

• Strong knowledge and experience with sales databases such as Salesforce, along with skills in pipelining and cold calling to generate new business.

• Must be willing to travel up to 50% of the time.

• May require significant driving or flying to manage the territory.

🏝️ Benefits

• Commission.

• Variable commission pay.

• Paid time off.

• Healthcare benefits.

• Retirement benefits.