Director, Agency Services

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee and expand both existing and new EDU agency client accounts, ensuring exceptional client service, robust channel performance, and coordinated execution of key initiatives.

• Conduct weekly partnership meetings and create QBR presentations that resonate with client strategic goals and performance objectives, while clearly emphasizing Zeta’s core value proposition.

• Act as the primary contact for all client and campaign inquiries, regularly updating clients on pacing, performance, progress on initiatives, campaign recommendations, creative compliance, and new scaling opportunities.

• Collaborate with channel management teams on relevant media channels to ensure coordinated execution and enhance performance initiatives.

• Cultivate a comprehensive understanding of Zeta’s wider product offerings, reporting analytics, competitive advantages, resources, and processes to uncover cross-sell and upsell opportunities for clients under management.

• Work with clients and internal teams to create and manage a client roadmap that outlines key milestones, testing, and opportunities, proactively identifying areas for program improvements and additional revenue.

• Oversee and manage campaign executions, including custom creative development, asset setup, campaign timeline creation, data extraction based on client audience targeting, and organization of campaign documentation.

• Develop and manage project timelines by coordinating with internal teams to achieve client objectives.

• Provide expertise and guidance to clients on new campaign strategies to ensure sustained results.

• Handle the administrative tasks of the month, such as insertion orders, pacing reports, billing, and internal finance requests.

⛳️ Requirements

• Over 6 years of experience in online advertising, specifically in Account Management, Client Services, Project Management, or a related field.

• Proven ability to establish and foster relationships, effectively navigating all levels of the decision-making process.

• Capability to manage multiple projects in a fast-paced environment while maintaining meticulous attention to detail and strong organizational skills.

• Exceptional written and verbal communication skills, with the ability to think strategically and solve problems independently.

• Strong business writing, training, communication, organizational, and presentation skills.

• Self-motivated with a passion for digital media and a thorough understanding of the online advertising and affiliate management industries.

• Extensive experience in the higher education and financial services sectors.

• Willingness to travel as necessary.

🏝️ Benefits

• Unlimited PTO

• Excellent medical, dental, and vision coverage

• Employee Equity

• Employee Discounts, Virtual Wellness Classes, Pet Insurance, and more!