Director, Account Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the account and/or program leader for prestigious, intricate client initiatives.

• Supervise extensive experiential and live event production, encompassing significant sports and entertainment events, multi-market activations, and high-stakes brand initiatives.

• Collaborate with Production, Creative, and Talent teams.

• Manage venue selection and sponsorship negotiations from strategy development through to activation.

• Recognize opportunities for organic account growth and lead internal proposal processes.

• Develop and approve account and program budgets and Statements of Work (SOWs).

• Ensure prompt and precise billing while maintaining profitability against Budget vs. Actuals (BvAs).

• Formulate account strategies that promote long-term client growth and retention.

• Act as a daily client partner through proactive communication and engaging discussions.

• Mentor and oversee Senior Managers, Managers, and Coordinators.

• Facilitate the onboarding and training of junior staff up to the Senior Manager level.

• Ensure effective communication and alignment between internal teams and external stakeholders.

• Contribute to enhancements in departmental processes.

• Represent RedPeg in client meetings, industry events, and networking opportunities.

• Travel as necessary to manage high-profile activations and client interactions.

⛳️ Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related discipline.

• 7–9+ years of pertinent marketing, event, or sponsorship experience.

• Agency experience is preferred.

• Proven experience in leading large-scale, high-profile programs, including major sports/entertainment events, multi-market activations, or complex live event productions.

• Demonstrated capability to manage multiple client accounts and drive strategic, organic growth.

• Experience working with national and multinational brands, particularly on high-profile or global programs.

• Strong leadership and mentorship capabilities.

• Proven experience in budget management and financial accountability, including multi-million-dollar programs.

• Exceptional communication and presentation skills, with comfort in engaging senior client stakeholders.

• Excellent problem-solving and decision-making skills under pressure.

• Advanced computer proficiency.

• Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, Word, Excel, PowerPoint), Google Workspace, and Keynote.

• Willingness to travel as required to oversee program activations and client engagements.

🏝️ Benefits

• Inclusive workplace culture and employee resource groups (ERGs).

• Equal employment opportunity.

• Reasonable accommodations for qualified individuals with disabilities.