Digital Technical Support, Field

This is a fully remote position, open to applicants in Italy.

📋 Description

• Serve as a reliable technical partner to dental practitioners.

• Assist dental professionals throughout their digital transformation journey.

• Responsible for the initial evaluation and processing of digital orthodontic cases.

• Provide exceptional technical support.

• Conduct on-site and remote Spark demonstrations in partnership with Sales teams.

• Travel is required up to 25% of the time to support dental events.

• Involves a blend of hands-on digital dentistry, customer training and education, and problem-solving.

⛳️ Requirements

• A background as a Dental Technician or Dental Hygienist is preferred.

• Prior experience in the dental and/or orthodontic field.

• Strong understanding of digital orthodontic workflows and manufacturing processes.

• Previous experience in a comparable digital or technical support position.

• Tech-savvy and digitally proficient, with robust IT skills (Windows, macOS, MS Office, remote support tools).

• Excellent organizational and time-management abilities.

• A proactive and independent professional demeanor.

• Native-level Italian and fluent English; proficiency in additional European languages is advantageous.

• Willingness to travel occasionally; a valid driver’s license is mandatory.

🏝️ Benefits

• Opportunity to engage at the forefront of advanced digital technology, clinical expertise, and customer interaction.

• Strong emphasis on customer success and product adoption.

• Opportunities for professional growth and continuous learning.