Digital Technical Customer Support, Chat

This is a fully remote position, open to applicants in Germany.

📋 Description

• Providing customer support through chat channels

• Ensuring a high level of customer satisfaction

• Updating documentation and improving processes

• Collaborating across teams with various departments

• Optimizing processes for better efficiency

⛳️ Requirements

• Outstanding communication skills

• Technical proficiency: familiarity with helpdesk tools such as Intercom and Jira

• Strong organizational abilities

• Ability to work well in a team

• Proficient in German language

• Proficiency in English and any additional foreign languages is advantageous

🏝️ Benefits

• Contemporary and dynamic work environment

• Flat hierarchies and agile working practices

• Enthusiastic team

• Fully remote work options

• Opportunities for workation

• Welcome bonus