Digital Project Manager – CDL, Hive

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the planning, execution, and delivery of diverse learning solutions, regardless of their scale and complexity.

• Assist BTS Account Managers with proposals, scoping, timelines, effort estimates, pricing, collateral development, demos, pipeline updates, and follow-up on opportunities.

• Establish projects, workspaces, dashboards, communication channels, project plans, and conduct kick-off meetings.

• Act as the primary communication liaison between project teams and client stakeholders.

• Create communication plans and provide consistent updates on scope, schedule, and deliverables.

• Manage all phases of the production lifecycle, including Concept & Design, Scripting, Media Development, Testing, and Launch.

• Monitor tasks, budgets, resources, dependencies, staffing, and overall resourcing.

• Collaborate with BTS Digital, Technology, internal teams, vendors, and translation/localization partners.

• Document platform requirements, hosting and deployment needs, and manage technical escalations.

• Implement AI automation for project tasks and disseminate effective practices throughout the PMO.

• Delegate tasks to and mentor the Digital Project Coordinator.

• Convert contract values into internal budgets, incorporating currency conversions and fee categorization.

• Update project financials, monitor scope changes, coordinate change requests or new SOWs, and manage portfolio data.

• Identify risks, develop resolution plans, ensure version control and file management, and facilitate quality reviews.

• Conduct Lessons Learned sessions, finalize and archive project files, and manage surveys, case studies, and final updates.

⛳️ Requirements

• At least 3 years of experience in project management, coordination, or delivery within a learning, digital, or client-service environment.

• Must be located in North America.

• Strong skills in project planning, organization, and time management.

• Capable of managing multiple projects at once and adhering to tight deadlines.

• Exceptional attention to detail and proficiency with digital tools.

• Outstanding written and verbal communication and interpersonal skills.

• Professional demeanor in client interactions, with the ability to clearly synthesize and escalate issues.

• Ability to collaborate cross-functionally with global teams.

• Comfortable navigating ambiguity and adapting to evolving processes.

• Demonstrates natural curiosity about AI and has experience experimenting with new tools independently.

• Interested in leveraging AI and automation to enhance project operations, with the capability to assess results and encourage adoption.

• Familiarity with eLearning production processes and tools, including Articulate Rise/Storyline, LMS, video workflows, and BTS digital learning platforms is an advantage.

• PMP, PRINCE2, or Agile certification, or equivalent experience, is a bonus.

🏝️ Benefits

• Fully remote work with no requirement for office attendance.

• Opportunity to collaborate with Fortune 500 clients.

• Professional growth through supporting the development of the Digital Project Coordinator.

• Chance to pilot AI and automation strategies and share successful practices across the PMO.