Digital Marketing Consultant – GCC

📋 Description

• Deliver outstanding support experiences to customers through various communication channels.

• Assess customer needs, investigate any existing issues, and provide strategic solutions that effectively address those needs while clarifying any confusion.

• Ensure first contact resolution and maintain effective follow-up with service partners and internal teams to facilitate case closure in line with our service standards.

• Offer constructive feedback on tools, resources, procedures, and guidelines to improve workflow and enhance the customer experience.

• Provide top-notch services to customers to guarantee the highest level of satisfaction by adhering to the correct procedures.

• Cultivate sustainable relationships and engage customers by going the extra mile.

• Perform any additional duties and responsibilities assigned by management over time, within your employment category, to effectively implement, maintain, and continually improve the Quality Management System at TDCX.

⛳️ Requirements

• Candidates must have at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.

• Preferably, candidates should have 2 years of relevant work experience; however, fresh graduates are encouraged to apply.

• Strong time management skills and a drive to exceed expectations are essential.

• Ability to multitask and tailor responses and actions based on the information provided by customers to meet specific needs.

• Excellent communication skills are required, with a focus on effective listening and empathy towards customers, along with good phone etiquette (pace, tone, voice quality, grammar, and articulation).

• Comfortable working with computers, capable of navigating multiple systems, and able to learn and adapt to new technologies.

• Proficient verbal and written communication skills in English and the language of the supporting market are a must.

🏝️ Benefits

• Competitive salary and attractive perks.

• Comprehensive medical, insurance, and social security coverage.

• World-class work environments.

• Engaging activities and recognition programs.

• Strong learning and development plans to support your career advancement.

• A positive work culture that fosters your future.

• Convenient location with direct public transport links.

• Flexible working arrangements.

• Coaching and mentoring by experts in your field.