Digital Incentives Customer Success Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Serve as an advocate for customers and leverage subject matter experts to provide thought leadership, insights, product recommendations, and emerging technologies.

• Offer operational and compliance-focused consulting and recommendations for digital incentives to clients, Sales, and Operations teams.

• Oversee multiple launches of digital incentive campaigns, including managing campaign pipelines, timelines, and associated tasks.

• Develop and manage contracts for digital incentive campaigns in collaboration with Sales and Finance.

• Ensure compliance with Neptune rules and fees.

• Project manage relationships related to the execution of digital incentives with Sales teams, clients, and agencies.

• Support clients with the onboarding of promotions, technical execution, program implementation, and first-level technical troubleshooting.

• Guarantee and uphold the overall quality of campaigns.

• Monitor live campaigns and offer optimization strategies and best practices to achieve KPIs.

• Take ownership of basic end-of-campaign reporting and deliverables.

• Provide support to Finance and clients regarding basic invoicing inquiries.

• Assess processes and pursue continuous improvement opportunities.

• Assist with special projects as assigned by leadership.

⛳️ Requirements

• Bachelor’s Degree in Business, Communications, Marketing, or a related field (or equivalent, relevant work experience).

• At least 3 years of experience in Campaign Management, Customer Success, or Account Management/Client Services.

• Experience interacting directly with internal business teams, vendors, clients, and/or Sales Executives.

• Demonstrated ability to manage complex projects to successful completion.

• Outstanding client service and collaboration skills.

• Capability to work with data and deliver actionable insights for campaigns.

• Excellent written and verbal communication abilities.

• Flexibility to adapt to changing business needs.

• Proven track record of establishing and maintaining strong Client partnerships.

• Exceptional organizational skills and keen attention to detail.

• Strong time management skills; ability to work independently and juggle multiple tasks in a dynamic environment.

• Ability to resolve issues through first-tier troubleshooting and manage problems to resolution.

• Technical proficiency with Microsoft Office and reporting tools.

• Candidates must be eligible to work for any U.S. employer without requiring sponsorship now or in the future.

• Experience with Salesforce, JIRA, or similar platforms is desirable.

• Experience with Adult Beverage brands is a plus.

🏝️ Benefits

• Remote work.

• Equal Opportunity Employer.