Digital Implementation Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Set up, execute, and enhance Qualtrics Digital Experience (DX) solutions.

• Implement and oversee website intercepts, digital feedback initiatives, and customer experience programs.

• Convert business requirements into adaptable Qualtrics solutions.

• Conduct QA testing, resolve implementation challenges, and guarantee platform dependability.

• Work collaboratively with consultants, developers, and client stakeholders.

• Oversee various implementation projects and their respective timelines.

• Keep implementation documentation and best practices updated.

⛳️ Requirements

• A Bachelor's degree or equivalent experience is required.

• 3–5 years of practical experience in Qualtrics implementation.

• A solid understanding of Customer Experience (CX) and Voice of Customer (VoC) programs.

• Familiarity with Qualtrics Digital, Website/App Feedback, or XM Platform.

• Proficient in HTML, CSS, and JavaScript.

• Strong skills in project management and problem-solving.

• Exceptional communication and stakeholder management skills.

• Experience in a consulting, agency, or enterprise setting is preferred.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and continuing education.

• Flexible work hours and remote work options.

• Collaborative and inclusive work environment.