Digital Experience Lead

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Transform KOFISI’s current customer journey maps into a detailed digital experience framework.

• Outline the complete lifecycle from initial discovery and sales to onboarding, daily usage, renewal, and offboarding.

• Identify pain points within the existing journey and create innovative digital solutions.

• Establish a framework for client types at the commercial level.

• Develop a tiered access model tailored for the employee workforce.

• Oversee all touchpoints of the member app.

• Draft comprehensive product requirements and user stories.

• Facilitate user testing and feedback loops following the launch.

• Collaborate with department heads to grasp their core software and define integration methods.

• Serve as the main point of contact with the Workspace Man application vendor.

⛳️ Requirements

• 5–10 years of experience in product management, digital experience, or customer experience roles.

• Demonstrated experience in managing vendor relationships for workspace, hospitality, or enterprise technology platforms.

• Strong skills in writing requirements.

• Experience in designing tiered access or permissions frameworks for multi-user platforms.

• Knowledge of workspace management platforms.

• Ability to work comfortably across various markets with differing currencies, languages, and operational contexts.

• Bachelor’s degree in business, Design, Hospitality Management, or equivalent practical experience.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Professional development budget.

• Home office setup allowance.

• Global team events.