Digital Customer Success Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Facilitate and resolve issues while fostering internal and external relationships aimed at customer growth, satisfaction, and product loyalty.

• Cultivate strong connections with key customer stakeholders to guarantee an exceptional customer experience.

• Monitor usage of products and services, promote adoption, and pinpoint upsell and cross-sell opportunities to enhance monthly recurring revenue.

• Create tailored success plans for each customer to encourage adoption, expansion, and loyalty throughout the portfolio.

• Maintain extensive knowledge of EverHealth platforms and a general understanding of the EverHealth product suite.

• Comprehend customer requirements and identify product workflows that address process gaps and enhance success metrics.

⛳️ Requirements

• Bachelor's Degree preferred.

• 2-4 years of relevant experience in service or relationship management.

• Prior experience in SaaS account management is highly desired.

• Experience in the healthcare industry is advantageous.

• Ability to manage multiple tasks effectively is required.

• A proactive approach to taking initiative and resolving issues.

• A focus on continuously improving processes and management best practices.

• Willingness to share customer experience practices from previous roles.

• Must be eligible to work in the United States without sponsorship.

🏝️ Benefits

• Flexibility to work in the manner you choose within your country of employment – whether in-office, remote, or hybrid.

• Ongoing investment in your professional development.

• Immediate access to a comprehensive health and wellness benefits package starting on Day 1, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous flexible time-off (FTO) policy.

• Employee Stock Purchase Program.