Digital Content Management Specialist III

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Act as the customer advocate by analyzing usage metrics, engaging in customer discussions, and spearheading NPS follow-up initiatives.

• Convert customer insights and behavior patterns into practical strategies for product and portfolio development.

• Evaluate and analyze the U.S. legal market and competitive environment, which includes established publishers, legal technology platforms, startups, and alternative service providers, to uncover trends, risks, and opportunities.

• Conduct ongoing market and competitive assessments to guide portfolio priorities and investment choices.

• Analyze LexisNexis’ competitive standing by practice area and pinpoint growth, differentiation, and content expansion opportunities.

• Identify and assess potential licensing and acquisition prospects.

• Collaborate with international colleagues (UK, Canada, and beyond) to share insights and unlock cross-border content and commercialization possibilities.

• Assist in steering the strategic direction of the U.S. secondary content portfolio, ensuring it provides authoritative, high-quality content that meets customer needs and aligns with business objectives.

• Ensure that the content supports AI applications (e.g., Protégé grounding and answer quality), focusing on coverage, authoritative sourcing, rights clearance, and comprehensive metadata.

• Work closely with Product teams to enhance AI content retrieval, accuracy, and user experience.

• Develop and recommend annual content development plans for proprietary titles.

• Review and assess author proposals for new titles and updates to existing content, ensuring they align with portfolio strategy and market demand.

• Collaborate with Editorial Operations on Content Development plans for proprietary and licensed content, including online placement, packaging, and pricing.

• Partner with Sales, Marketing, and Editorial Operations to create and implement go-to-market strategies.

• Lead essential go-to-market initiatives, including updates on content development, product launches, and sales training.

• Support conference participation, author engagement, and the promotion of authoritative brands and titles.

• Ensure clear value positioning and messaging that distinguishes our secondary content in a competitive marketplace to foster adoption and customer loyalty.

• Adhere to rights, licensing, and internal governance standards, including the approval of sources for AI utilization.

• Collaborate with Legal and Editorial teams regarding licensing terms and content usage.

• Support financial outcomes by aligning portfolio decisions with revenue and profitability objectives.

• Contribute to special projects and ongoing improvement initiatives across the portfolio.

⛳️ Requirements

• Juris Doctor (JD) and active bar membership in good standing preferred.

• Over 6 years of experience in legal practice, legal publishing, legal technology, or a related field.

• Strong knowledge of the U.S. legal market and attorney workflows.

• Experience in content strategy, product management, or portfolio management is highly beneficial.

• Proven ability to leverage data and customer insights for strategic decision-making.

• Familiarity with AI-driven legal research tools and digital content platforms is preferred.

• Exceptional writing, editing, and analytical skills, with the ability to communicate effectively and succinctly.

• Strong communication and stakeholder management abilities, with the capacity to influence cross-functional teams.

• Highly organized, self-driven, detail-oriented, and capable of managing multiple priorities.

• Ability to work both independently and collaboratively in a fast-paced setting.

🏝️ Benefits

• Comprehensive, multi-carrier program for medical, dental, and vision benefits.

• 401(k) with matching contributions and an Employee Share Purchase Plan.

• Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs.

• Short and Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity coverage.

• Family Benefits, including bonding and family care leaves, as well as adoption and surrogacy benefits.

• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.

• Up to two days of paid leave annually to engage in Employee Resource Groups and volunteer for a charity of your choice.