Digital Consumer Experience Advocate

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Address digital consumer inquiries and deliver exceptional service for company-operated websites.

• Handle inquiries regarding pre-purchase questions, installation needs, troubleshooting, product maintenance, and customer complaints.

• Resolve questions through the Ask a Question and Ratings & Reviews sections on GE Appliances-owned websites and additional platforms.

• Utilize the Knowledge Base, eDoc, Salesforce Service Cloud, GEAppliances.com, SMC, and various internal resources.

• Adhere to protocol standards and comply with established guidelines.

• Recognize sales opportunities and facilitate private store referrals or direct prospects to appropriate teams.

• Assist current and prospective customers across the GE Appliances' brand portfolio via digital channels.

• Work Monday through Friday during the designated shift, with the possibility of occasional weekend and/or evening hours as needed.

• Participate in occasional travel to the Louisville headquarters for equipment setup, training, or team collaboration.

⛳️ Requirements

• Exceptional written communication skills, encompassing grammar, sentence structure, and spelling.

• Proficient in computer usage with a quick learning ability for new applications.

• Experience in customer service or contact centers, preferably through written communication channels or chat-based support.

• Positive demeanor and demonstrated capacity to collaborate effectively within teams.

• Strong typing proficiency.

• Candidates should either reside in or be willing to relocate to the Louisville, KY area.

• Relocation assistance is not available.

• Reliable high-speed internet connection with a minimum download speed of 30 Mbps.

• Cable or fiber internet is required; dial-up, satellite, T-Mobile 5G home internet, and cellular hotspots are not permitted.

• Ability to connect directly to the router via Ethernet if necessary.

• Comfortable using camera-on video for internal meetings.

• Must have authorization to work in the U.S.

• Preferred: An Associate’s degree from an accredited institution or 6 months of equivalent work experience.

• Preferred: Proficiency in bilingual written English and Spanish.

• Preferred: Previous experience with GE Appliances Call Centers or similar customer service roles.

🏝️ Benefits

• $17.00 per hour.

• 401(k) plan.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid vacation.

• Opportunities for flexible work arrangements.

• Camera-on internal meetings.

• Equal Opportunity Employer.