Digital Collections Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact and partner for libraries involved in JSTOR Stewardship.

• Assist institutions in integrating Stewardship into their processes and facilitate long-term preservation.

• Establish and nurture relationships with practitioners, influencers, and leaders at participating libraries.

• Lead the onboarding process, conduct kickoff meetings, and provide tailored training sessions for new institutions.

• Support trial initiatives by guiding kickoff discussions and following up with institutions undergoing trials.

• Cultivate relationships within the archival and special collections community.

• Represent the voice of the customer to guide product development, marketing strategies, and leadership decisions.

• Serve as the subject matter authority for managed accounts and maintain comprehensive account documentation.

• Assist with special projects as required.

• Travel 20–30% for onsite library visits, regional conferences, and occasional visits to the ITHAKA office.

⛳️ Requirements

• 3–5 years of experience in higher education or library environments.

• Proven expertise in special collections, archives, or digital collections.

• Highly organized with excellent multitasking abilities and the capacity to oversee various projects simultaneously.

• Proactive self-starter capable of independently identifying tasks and advancing projects.

• Exceptional skills in relationship-building and communication.

• Proficient in demonstrating tools and services through webinars and in-person workshops.

• Strong capability to collaborate effectively as a team member and engage in team projects.

• Keen attention to detail and accuracy.

• Commitment to ITHAKA’s principles of belonging, evidence, speed, teamwork, and trust.

• Comfortable working with data utilizing tools such as Databricks.

• Familiarity with Microsoft Office, particularly intermediate Excel skills.

• Experience using a CRM platform like Salesforce.

• Must reside and work within the continental United States.

• Travel capability is essential, with an expected travel commitment of 20–30%.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Employer-funded 10% retirement contribution.

• Paid parental and caregiver leave.

• 22 days of paid time off.

• 11 paid holidays.

• Up to 12 paid sick days.

• Wellness benefits.

• Reasonable accommodations available during the application or hiring process.