Dialogflow CX Design Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Create and implement conversational flows for chatbots and voicebots utilizing Google Dialogflow CX/ES.

• Develop intents, entities, utterances, contexts, and strategies for dialogue management.

• Work in collaboration with business stakeholders, developers, and UX teams to craft user-friendly conversational experiences.

• Enhance bot performance through ongoing training, testing, and the analysis of data.

• Design strategies for fallback handling, error recovery processes, and escalation paths to live agents.

• Connect conversational platforms with APIs, webhooks, CRM systems, and contact center solutions.

• Perform user testing and refine conversation flows based on customer feedback.

• Keep up-to-date conversational design documentation and adhere to best practices.

• Provide support for multilingual and omnichannel conversational experiences when necessary.

⛳️ Requirements

• Over 5 years of experience in Conversational Design, Voice Bot Design, or Conversation UX.

• Practical experience with Dialogflow CX/ES and Google CCAI.

• Solid understanding of NLP concepts, including intents, entities, utterances, contexts, and conversation flows.

• Proven experience in designing conversational experiences for IVR, voice bots, or chatbots.

• Outstanding writing, communication, and interaction design skills.

• Capability to convert complex business processes into straightforward conversational experiences.

• Strong analytical skills and problem-solving capabilities.

🏝️ Benefits

• Health insurance.

• Language courses.

• Relocation program.

• Professional development opportunities.

• Certification programs.

• Mentorship and talent investment programs.

• Internal mobility and internship opportunities.

• Flexible work arrangements.