Developer Success Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Provide direct support and collaborate with developers, teams, and companies utilizing LiveKit, both in commercial settings and within the community.

• Manage, document, and resolve bugs; address support requests; create sample and production-level code; and revise documentation and technical guides to assist customers.

• Engage with and support community initiatives, particularly focusing on technical challenges.

• Regularly meet with LiveKit customers to ensure their ongoing success on the platform.

• Work closely with Sales, Business Development, and Partnerships teams on strategy and assist them in client discussions.

⛳️ Requirements

• An active engineer with proven experience in developing, delivering, and troubleshooting production software.

• Proficient in navigating unfamiliar codebases to identify and resolve client issues.

• An effective communicator, both in writing and speaking, who can tailor messages for both technical and non-technical audiences.

• Inquisitive, quick to learn, and motivated by uncertainty.

• Customer-oriented — you recognize the distinction between merely resolving a ticket and addressing the root cause of a problem.

• At least 1 year of experience in developer support or similar roles.

• Must possess fluency in English.

🏝️ Benefits

• Competitive salary and equity offerings.

• Comprehensive health, dental, and vision insurance.

• Flexible vacation policy.