Dev Support Engineer

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee our Jira support help desk and ensure adherence to SLAs.

• Continuously enhance and streamline support processes.

• Create and maintain Python scripts for data import and export.

• Handle support requests from customers effectively.

• Diagnose customer issues by reviewing logs and executing simple database queries.

• Conduct root cause analysis for production errors and suggest improvements.

• Collaborate with various team members and stakeholders from all business areas.

• Regularly prepare and deliver presentations to stakeholders.

⛳️ Requirements

• Over 3 years of professional experience in software engineering (front-end, back-end, or full-stack roles).

• More than 3 years of experience in supporting SaaS platforms.

• At least 3 years of experience utilizing Python in production settings.

• Bachelor's degree in Computer Science or a related discipline (or equivalent experience).

• Proficient in designing and utilizing APIs, including GraphQL.

• Strong grasp of version control best practices using Git.

• Excellent communication skills with the ability to work comfortably with both technical and non-technical stakeholders.

• Advanced proficiency in English.

• Located in LATAM only.

🏝️ Benefits

• A welcoming, dynamic, and inclusive work environment.

• Opportunities for professional growth and development.

• Flexible working arrangements along with family-friendly policies.