Desenvolvedor Service Now – Foco Employee Center, UX

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Implementation, customization, support, and evolution of solutions aimed at managing third-party risks, suppliers, and strategic partners.

• Development and configuration of the ServiceNow platform.

• Collaboration with HR, IT, and Business departments.

⛳️ Requirements

• Experience in developing and configuring the ServiceNow platform focusing on Employee Center (EC) and user experience (UX).

• Knowledge in the implementation, customization, and evolution of portals and digital experiences for employees.

• Experience with Employee Center, Employee Center Pro, Service Portal, and Workspaces.

• Development using JavaScript, Client Scripts, UI Policies, Widgets, Flow Designer, and Integration Hub.

• Experience in designing user journeys and defining self-service experiences.

• Knowledge of usability, accessibility, and best practices in UX/UI.

• Ability to translate business requirements into intuitive and scalable digital solutions.

• Experience with integrations via REST, SOAP, APIs, and Web Services.

• Collaboration with HR, IT, and Business areas to define and enhance employee experiences.

• Experience with HR Service Delivery (HRSD).

• Knowledge Management.

• Virtual Agent.

• Mobile App.

• UI Builder and Employee Center Pro.

• ServiceNow certifications (CSA, CAD, or CIS).

• ITIL Foundation V3 or V4.

• Agile methodologies (Scrum, Kanban, and SAFe).

🏝️ Benefits

• Health Plan: Up to two dependents with no monthly fee (from the third dependent, partial cost will apply), with co-payment for exams and consultations;

• Dental Plan: No cost for the primary member, and dependents at a cost of R$ 3.00 monthly;

• Life and Accident Insurance: 100% funded by the company (no deduction from payroll). Funeral Assistance (primary member, direct and indirect dependents).

• Mobility: Transportation Voucher or Fuel Voucher (R$ 1.00 deduction from payroll). This benefit is conditional on being hired in-person/hybrid and the need to commute to the office;

• Meal and Food Voucher Benefit: You choose how you want to receive this benefit, whether as Meals or Food, with the option to divide between them. You decide! Receives R$ 924.00 with a symbolic R$ 1.00 deduction from payroll;

• Private Pension: After the probation period, from 1% to 3% of the nominal salary (the company contributes the same percentage chosen by the employee).

• Assistance: For children with disabilities. Daycare/Babysitter (as per policy);

• Day Off / Short Day: Day off in the birthday month and in cases of moving residence. Early leave (2 hours) on the birthday of children (up to 12 years old).

• Leaves: Marriage – 5 working days; Maternity – 6 months; Paternity – 20 days. Bereavement – 5 working days (direct relatives) and 1 working day (indirect relatives).

• Gympass: Discounted plans for employees and dependents (participation according to the chosen plan). Active after 1 month of contract.

• EAP – Employee Assistance Program: Free offer for employees and dependents, providing legal, psychological, financial, and social assistance, among others. The assistance guarantees confidentiality of information and extends to direct and indirect dependents;

• NBaby: Support aimed at ensuring physical and emotional health during the gestational period and up to 1 year of the baby, for employees and dependents;

• Robotics Workshop: Encouragement for digital creation for children and their families. The workshops aim to motivate youth regarding technology.

• Partnerships: Educational Institutions (discounts on undergraduate and postgraduate studies). Languages. Commerce, Pharmacies, and Restaurants.

• NAV/DASA: For online consultations, avoiding hospital visits when diagnosis can be made via video.