Deployment Strategist, Public Sector – Law Enforcement

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a trusted advisor for a diverse portfolio of law enforcement clients

• Assist investigators in utilizing TRM’s platform to strengthen cases related to money laundering, fraud, and sanctions evasion

• Provide onboarding training for products, along with comprehensive blockchain and investigative training

• Engage as a member of TRM’s instructor team

• Relay customer feedback and investigator challenges to Product and Engineering teams to shape the development roadmap

• Collaborate with Sales, Product, Engineering, and TRM Academy teams

• Manage daily account calls and escalate significant strategic account matters to team leadership

• Conduct weekly customer check-ins and bi-weekly health updates with the Deployment Strategist team and leadership

• Coordinate with designated Sales teams on renewal and expansion efforts

• Complete daily asynchronous check-ins via Slack and maintain comprehensive documentation

• Facilitate quarterly business reviews and customer webinars

• Provide on-call support approximately one weekend per month, monitoring Slack and Intercom for urgent customer inquiries

• Travel a few times each quarter, typically for 2–3 days, for customer meetings, training sessions, and conferences

⛳️ Requirements

• Over 5 years of experience in the public sector, preferably within law enforcement, financial crime, or a similar investigative role

• Comfort in supporting ongoing law enforcement investigations related to money laundering, financial crime, sanctions evasion, and fraud

• Hands-on experience with blockchain analysis and virtual currencies, ideally within an investigative framework

• Proven AI proficiency, including a workflow that goes beyond using ChatGPT merely to summarize documents

• Capability to leverage AI tools for managing a growing book of business while discerning when human interaction is necessary

• Availability to work during core overlapping hours of North American business operations

• Willingness to participate in on-call duties, approximately one weekend per month after training

• Openness to occasional travel within the United States and Canada

• Strong sense of ownership, adaptability, collaboration, creative problem-solving skills, and comfort in ambiguous situations

• Ability to thrive in a high-intensity, high-ownership environment

• Security clearance may be applicable for certain roles; however, no specific clearance is required for this position

🏝️ Benefits

• Competitive benefits, wellness initiatives, and time off, varying by country and local employment regulations

• Fully remote work setup

• Global, distributed-first work culture

• Opportunities for professional growth through TRM Academy and instructor team roles

• Company retreats and global team collaboration

• Reasonable accommodations available for applicants with disabilities