Deployment Strategist – National Security

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Manage a portfolio of U.S. defense and intelligence accounts from onboarding and training to adoption, value realization, and renewal.

• Serve as a trusted advisor for national security accounts.

• Clarify complex technical and investigative concepts.

• Develop success plans, engagement schedules, and value narratives that support renewals and growth.

• Create and present demonstrations and structured training sessions for analysts, operators, and agency leadership.

• Track usage and engagement while identifying potential churn risks.

• Collaborate with Account Directors on opportunities for expansion.

• Convert national security investigative priorities into actionable feedback for Product and Engineering teams.

• Conduct weekly sync meetings with customers and bi-weekly health check-ins with the Deployment Strategist team and leadership.

• Work alongside aligned Sales teams on renewal and expansion initiatives.

• Engage in asynchronous daily check-ins via Slack.

• Facilitate quarterly business reviews and customer webinars.

• Address urgent customer-blocking issues during on-call weekends.

• Travel for customer visits, training sessions, and conferences.

⛳️ Requirements

• Active TS/SCI clearance is required.

• Must be a U.S. citizen.

• Home base should be in the DC metro area (DC, MD, or VA).

• Demonstrated experience in customer success, deployment strategy, or other post-sales roles with U.S. government accounts.

• Proven track record in driving adoption, renewals, and expansions.

• Experience in training leadership and hands-on users.

• Demonstrated fluency in AI, including the ability to build and utilize AI workflows beyond basic summarization.

• Preferred: hands-on experience in intelligence, blockchain analysis, or investigative work within the U.S. government.

• Availability during U.S. business hours, with overlap for internal syncs and customer support.

• Willingness to participate in approximately one weekend on-call shift per month following the ramp-up period.

• Open to occasional travel, typically involving a few short trips each quarter.

• Must already hold an active clearance; TRM does not provide clearance sponsorship.

🏝️ Benefits

• Variable compensation structure.

• Eligibility to participate in TRM’s equity plan.

• Fully remote work environment.

• Occasional travel for customer visits, training, and conferences.

• Collaboration with a global team across various time zones.

• Reasonable accommodations available for applicants with disabilities.