Dental Patient Coordinator – Oral Surgery

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the scheduling of appointments and reminders for patients.

• Facilitate the completion of new patient forms, consent forms, and payment prerequisites before appointments.

• Organize and maintain patient records and associated documentation.

• Address patient inquiries and manage correspondence.

• Coordinate communication between patients and healthcare providers.

• Assist in coordinating pre-operative and post-operative care for patients.

• Ensure that all necessary medical clearances and health documentation are finalized prior to surgical procedures.

• Provide support to the treatment coordinator with administrative duties and document preparation.

• Generate reports, spreadsheets, and documentation trackers.

• Ensure the accuracy of information within the Open Dental practice management system.

• Aid in insurance coordination and processing of EOBs.

• Guarantee that all patient communications and records adhere to HIPAA compliance regulations.

⛳️ Requirements

• A valid Registered Nurse (RN) license is mandatory.

• Previous experience in reviewing patient medical histories and medication lists.

• Basic knowledge of medications typically utilized in surgical or dental environments.

• Familiarity with medical and dental terminology, especially related to oral surgery.

• Preferred knowledge of workflows pertaining to oral surgery.

• Strong front desk experience, ideally in a dental or oral surgery setting.

• Extensive background in appointment scheduling, patient communication, and front desk management.

• Capability to effectively manage complex, multi-step patient workflows.

• Exceptional communication and customer service abilities.

• Required experience with Open Dental; hands-on experience is essential.

• Preferred experience with Delta Dental insurance integration (EOB processing).

• Familiarity with Zoom Phone.

• Strong understanding of HIPAA compliance and patient confidentiality.

• High level of attention to detail and organizational capabilities.

• Proficient critical thinking and problem-solving skills.

• Ability to work independently with minimal oversight.

• Strong focus, productivity, and accountability in a remote working setting.

• Quick learner capable of following instructions closely and adapting to new workflows.

• Comfortable and confident in a fast-paced surgical practice.

• Candidates with experience in roles such as Medical Receptionist, Medical Scribe, Patient Care Coordinator, Dental Receptionist, or Healthcare Administrative Assistant are highly preferred.

• Must be proficient in clear spoken and written English.

• Relevant work experience is required.

• Must be able to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding (mandatory).

• Availability for video meetings with the camera on when necessary.

• A reliable laptop or desktop computer is required.

• High-speed internet connection (minimum 10 Mbps) is necessary.

• A noise-canceling headset is required.

• A webcam for virtual meetings is necessary.

• A quiet and professional workspace is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Gain access to top-tier support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access our proprietary training on communication, client management, productivity systems, and best practices to become a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be approved by your client. Paid time off is optional and contingent upon client offering.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to enhance your performance.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.