Dental Lab Technician – Removables

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate on Treatment Plans: Work alongside doctors in real-time to assess and enhance case designs, ensuring optimal aesthetic and functional outcomes for patients. You will offer expert advice on intricate cases and instill confidence in our digital tools among customers.

• Provide Live Clinical Support: Engage directly with clinicians through phone, chat, and video to address issues, clarify workflows, and deliver efficient and empathetic customer service.

• Facilitate Cross-Functional Communication: Serve as a bridge between doctors and Dandy lab teams, converting clinical feedback into production results.

⛳️ Requirements

• 3+ years of experience in a Dental Technician role.

• At least 2 years of experience with 3Shape CAD/CAM design, including full and partial denture cases.

• In-depth knowledge of digital dental workflows, including scan bodies and best design practices.

• Technologically savvy with the capability to quickly learn and navigate dental design platforms.

• Demonstrated ability to build relationships with clinicians, provide empathetic support, and handle complex concerns with professionalism and care.

• Previous experience in a customer-facing lab role is advantageous.

• Strong verbal and written communication skills, with the ability to convert clinical and technical feedback into actionable insights.

• Comfortable engaging in live chats with doctors—whether it’s via chat, phone, or video calls. You should be confident in participating in real-time discussions, responding to inquiries, and establishing trust quickly.

• Strong independent problem-solving abilities and capacity to manage multiple complex conversations at the same time.

• Eagerness to work in a rapidly growing and fully digital lab environment.

• Ability to adhere to tight deadlines while upholding exceptional quality standards for every case.

• Available shifts: 8am - 4:45pm GMT, 9am - 5:45pm GMT, 9:30am - 6:15pm GMT.

🏝️ Benefits

• Healthcare

• Dental

• Mental health support

• Parental planning resources

• Retirement savings options

• Generous paid time off