Delivery Supervisor

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Lead and manage the daily operations of a team responsible for intricate business, technical support, and production activities.

• Supervise, mentor, and develop a team of over 20 employees, offering continuous feedback, monitoring performance, and providing support.

• Conduct quality assurance assessments and evaluate agent performance to ensure adherence to service standards.

• Oversee all aspects of the employee lifecycle, including recruitment, performance evaluations, and terminations.

• Analyze escalations, identify patterns, and implement solutions to mitigate recurring issues.

• Collaborate closely with the Commonwealth of Kentucky to address operational challenges and achieve results.

• Utilize multi-tasking skills to assist with issue resolution and maintain communication with the Commonwealth of Kentucky.

• Drive team performance across critical metrics such as quality, productivity, and efficiency while promoting a positive and engaged team atmosphere.

• Identify process improvement opportunities to enhance operational effectiveness.

• Work autonomously within established procedures, applying sound judgment to resolve issues.

• Ensure team objectives are met through effective delegation, guidance, and accountability.

• Facilitate conflict resolution and manage client, personnel, task, and systems-related issues.

• Monitor ongoing issues for reporting and trending resolution.

⛳️ Requirements

• Minimum of 2 years of supervisory or team leadership experience.

• Strong understanding of Medicaid, including its processes, systems, and industry standards.

• Capability to manage cross-functional collaboration and align teams towards common objectives.

• An analytical mindset with the ability to pinpoint trends and tackle complex problems.

• Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint).

• Excellent communication, coaching, and leadership abilities.

• Must be self-driven to learn and comprehend complex business processes and effectively utilize available resources in troubleshooting.

• Highly adaptable to change.

🏝️ Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

• Retirement Savings: We will support you as you save for your future.

• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.