Delivery Specialist

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Oversee daily processing, monitoring, and support for electronic file exchanges.

• Ensure the accurate, secure, and timely delivery of both inbound and outbound files.

• Diagnose and resolve file transmission issues as they emerge.

• Collaborate closely with internal teams and external partners to sustain reliable data exchange operations and fulfill service-level agreements.

• Offer technical guidance to internal and external users regarding data files and interfaces.

• Deliver ongoing production support by monitoring job performances, restarting failed jobs, and conducting defect analysis and corrections.

• Conduct data and system troubleshooting while maintaining precise documentation of internal issues.

• Comprehend data requirements and file/interface layouts needed by internal/external clients and third parties, translating those requirements into file/interface specifications.

• Schedule follow-up meetings with clients or vendors for the implementation of new file interfaces or updates to existing ones.

• Create Standard Operating Procedures (SOPs) for new processes to assist the Operational team in managing special requests and enhancing customer service.

• Facilitate annual enrollment activities between internal and external clients.

⛳️ Requirements

• Bachelor’s degree in business administration, computer science, or a related field.

• Proficiency in SQL programming language.

• Exceptional attention to detail and accuracy.

• Capability to conduct audits on large datasets.

• Willingness to learn and apply new skills.

• Strong verbal and written communication skills in both English and Spanish.

• Ability to work independently with minimal supervision.

• Proficient in MS Excel and Word applications.

• Competence in navigating Alight’s proprietary systems and web-based tools.

• Professional interaction skills with a diverse range of individuals (executives, managers, legal teams, and subject matter experts).

• Ability to prioritize tasks effectively and produce a high volume of work efficiently while adhering to performance standards.

🏝️ Benefits

• Comprehensive health, dental, and vision coverage starting on Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous time off policy.

• Parental leave.

• Opportunities for continuing education.

• Career growth opportunities.