Delivery Partner

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in the execution of high-quality, impactful interventions within the FFA programmatic offerings, which include work experience, insight days, and school presentations.

• Collaborate closely with program teams to facilitate the delivery and coordination of programmatic events.

• Provide support to stakeholders, including employers who offer work experience programs.

• Assist in the delivery of work experience both virtually and in-person.

• Share best practices with the delivery team to enhance operations.

• Maintain proficiency in the virtual technologies utilized for activity delivery.

• Support and substitute for Customer Support colleagues as needed.

• Address inquiries regarding work experience placements from schools and students via email and telephone.

• Offer on-demand technical assistance to stakeholders during activities.

• Adhere to work experience delivery protocols using in-house software and external partner systems.

• Facilitate programmatic activities as directed by the Delivery Partner Manager.

• Coordinate specific delivery partner components of FFA interventions.

• Follow established manual program delivery processes and update relevant systems.

• Enter new CRM data and maintain current placement and contact records.

• Comply with data protection standards and best practices.

• Ensure adherence to safeguarding best practices in all organizational activities.

• Represent and uphold the values of Futures For All.

⛳️ Requirements

• Experience in a similar delivery-focused role within a small, dynamic organization.

• Proficiency in Microsoft Office packages, including Outlook.

• Familiarity with CRM software.

• Strong customer service skills that ensure queries are handled professionally and clearly.

• Excellent organizational skills and a quick learning ability.

• Flexibility and willingness to assist with various team tasks as required.

• Effective communication skills with the ability to engage clearly with students.

• Sociable and confident, capable of building and maintaining relationships with multiple stakeholders.

• Ability to manage workload and independently drive tasks forward.

• Capacity to think strategically and adjust tactics to meet overarching objectives.

• Legal right to work in the UK.

• Successful candidates will undergo a DBS check.

• Desirable: Experience in program support within educational charities.

• Desirable: Experience in supporting young people through charity programs.

• Desirable: Familiarity with Google Classrooms.

• Desirable: Experience using Salesforce.

🏝️ Benefits

• 25 days of annual leave in addition to bank holidays.

• A morning off on your birthday.

• An annual professional development fund of £500.

• Option to purchase additional annual leave each year.

• Enjoy a 'Winter shutdown' period, allowing you to take time off between Christmas and New Year's Eve without using annual leave.

• Early bank holiday finish time at 3:30 PM on the Friday before all bank holidays.

• 22.2 hours of volunteering days available to use each year.

• Support for home office setup.

• Enhanced sick pay provisions.

• Improved family-friendly leave policies.

• Access to an Employee Assistance Programme.

• Permanent employment contract.

• Salary increasing to £26,864 after one year of service.