Delivery Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage and prioritize requests from event participants, customers, and partners through email.

• Efficiently investigate and resolve queries and support tickets.

• Reproduce issues and verify event configurations as needed.

• Provide assistance to customers and partners facing technical challenges.

• Ensure accurate maintenance of service records and categorize tickets within HubSpot.

• Safeguard communications, data exchanges, and information to maintain privacy and security.

• Utilize HubSpot, Jira, Salesforce, Slack, and Notion for effective customer care delivery.

• Collaborate with company partners to assist event participants and customers effectively.

• Work alongside the operations team to enhance customer satisfaction levels.

• Contribute to the improvement and maintenance of the Knowledge Base in conjunction with the product team.

• Report bugs to the engineering team through GSD/Jira, providing clear internal documentation.

• Deliver ongoing reports regarding queries and identified trends.

• Manage internal delivery tickets and support broader team initiatives.

• Prepare written handovers to and from the EU/US teams at the beginning and end of the APAC workday.

⛳️ Requirements

• Proven experience and skills in delivery operations.

• Strong troubleshooting abilities and a knack for resolving complex issues.

• Exceptional written and verbal communication skills.

• Empathetic approach with a genuine willingness to understand customer experiences.

• Technologically proficient and capable of providing customer service across various channels.

• Ability to analyze problems and propose straightforward solutions.

• A growth mindset with a readiness to learn and adapt.

• Excellent collaboration abilities across teams, groups, and organizations.

• Effective communication skills with all levels of management, both internally and externally.

• Comfortable with asynchronous work across different time zones.

• Must have authorization to work in the candidate’s country of residence within the APAC region.

• No visa sponsorship or relocation assistance is offered.

• Availability to work APAC hours in alignment with the local time zone, ensuring overlap for EU/US handovers.

🏝️ Benefits

• Comprehensive training and ongoing support.

• Opportunities for career advancement.

• Chance to influence an industry through AI innovations.

• Flexible remote work options.

• Shift flexibility surrounding major live events.