Delivery Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of a portfolio of client engagements, ensuring that promised outcomes are delivered on schedule and within budget.

• Enhance profitability by overseeing the margin between sold and delivered services, as well as ensuring accurate forecasting.

• Mentor and develop Project Managers in your portfolio through constructive feedback, fostering ownership, and recognizing achievements.

• Establish and sustain relationships with senior-level clients, ranging from product owners to C-suite executives.

• Collaborate with Sales and Account teams to identify opportunities for upselling, cross-selling, and contract renewals.

• Spearhead presales initiatives, which include conducting discovery workshops, shaping delivery, staffing, and providing estimates.

• Enforce standardized delivery practices, rituals, templates, dashboards, and operational rhythms.

• Work closely with Engineering to guarantee technical quality, speed, and scalability.

• Team up with Talent and Resource Management for effective staffing and capacity planning.

• Provide proactive and transparent reporting on performance, risks, and value.

⛳️ Requirements

• Over 5 years of experience in portfolio management within the IT software services sector.

• Demonstrated experience in managing a portfolio that includes complex, custom, and multi-team projects.

• Profound knowledge of delivery economics, including margin, utilization, forecasting, and pricing strategies.

• Proven leadership skills with the ability to guide cross-functional teams and navigate complex stakeholder environments.

• Strong presence and confidence in client discussions, particularly at the executive level, including leading presales activities.

• Ability to make data-driven decisions with high expectations for clarity, execution, and accountability.

• Skill in handling uncertainty, conflicts, and trade-offs, transforming them into successful outcomes.

• Enthusiasm for scaling successful practices, addressing inefficiencies, and developing sustainable systems.

• Proficiency in both English and Polish.

• Relevant certifications such as PMP, CSPO, SAFe, or Prince2 are advantageous.

• A background in software consulting, product delivery, or digital transformation is preferred.

• Experience in delivery-led growth or account expansion is a plus.

• Familiarity with tools like Salesforce, Jira, Looker/BI tools, and capacity planning systems is beneficial.

🏝️ Benefits

• 20 paid days off (B2B+ Managerial Contract).

• Performance bonuses.

• Multisport card access.

• Private health insurance package.

• Life insurance coverage.

• A wide range of other benefit options across 15 categories, including shopping, leisure, travel, and food.

• A budget for professional development allocated by your head/manager.

• Discounts on Apple products.

• Access to webinars.

• Opportunities for knowledge sharing sessions.

• Participation in internal conferences.