Delivery Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the post-sale client relationship and act as the main point of accountability for delivery.

• Convert client objectives and Statements of Work (SOWs) into well-defined delivery plans, milestones, priorities, and dependencies.

• Manage the scope, timeline, budget, and change control to ensure that delivery remains financially viable.

• Proactively detect risks, delays, and trade-offs; bring them to light early and facilitate resolution.

• Drive execution according to the plan, coordinate team priorities, eliminate obstacles, and sustain momentum.

• Collaborate with Principal Engineers on estimation, sequencing, feasibility, and technical constraints.

• Communicate technical trade-offs clearly to enable client decisions regarding scope, priorities, timeline, and budget.

• Maintain oversight of project health, utilization, financial performance, and potential for expansion.

• Oversee client-facing delivery documentation and help enhance MSL’s delivery practices, including reporting, escalation, and handoffs.

• Manage the acceptance of deliverables and ensure formal client sign-off based on the SOW and agreed-upon criteria.

⛳️ Requirements

• Highly knowledgeable in blockchain or AI systems.

• Capable of partnering effectively with Principal Engineers on estimation, sequencing, and feasibility, without needing to own the technical architecture.

• Demonstrated success in managing delivery for complex software or services engagements from start to finish, preferably in fintech, banking, or payment sectors.

• Confident in engaging with senior client stakeholders, including C-level executives, and adept at building their trust.

• Experience in transforming SOWs and client objectives into clear plans, milestones, and dependencies.

• Strong command over scope, timeline, budget, and change control to keep engagements healthy and commercially viable.

• Skilled at identifying risks early and driving them to resolution before they impact delivery.

• Comfortable with coordinating engineering teams, removing impediments, and maintaining momentum.

• Experience in shaping delivery practices such as reporting, escalation, and handoffs.

• A commercial mindset; able to track utilization, margins, and financial health while identifying growth opportunities for accounts.

• Excellent and precise communication skills for both technical and non-technical audiences.

🏝️ Benefits

• 100% Remote.

• Flexible vacation policy.

• Company retreats twice a year.

• Health and Dental plans available for US-based employees.