Delivery Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete success of intricate, multi-product customer implementations.

• Create and uphold detailed program plans that synchronize various workstreams, phases, and product deployments.

• Ensure that all implementation activities adhere to the schedule, scope, and delivery objectives.

• Lead the Advanced Implementation Delivery Trio, consisting of the Solutions Architect and Implementation Engineer, fostering alignment and accountability across each role.

• Act as the primary delivery leader for enterprise clients throughout the implementation process.

• Facilitate discussions with executives regarding program advancements, critical decisions, and delivery strategies.

• Maintain scope integrity across the program by identifying scope creep early, managing change control, and communicating trade-offs to both the customer and internal leadership.

• Collaborate closely with the Solutions Architect to ensure the proposed solution is being implemented as intended.

• Establish and manage the operational cadence of the program, which includes weekly syncs, milestone reviews, status reporting, and executive updates.

⛳️ Requirements

• A minimum of 6 years in implementation, program management, or professional services delivery within a SaaS or enterprise software environment.

• Demonstrated experience in managing multi-phase, multi-stakeholder implementation programs, rather than just isolated projects.

• A strong history of effective executive-level customer communication and relationship management in a delivery-focused context.

• Experience in coordinating cross-functional delivery teams without having direct management authority.

• Familiarity with technical implementation concepts such as data migration, system configuration, and integration architecture, enabling accountability for technical workstreams.

• PMP, PgMP, or an equivalent program management certification is advantageous, though not mandatory.

• Previous experience in accounting technology, fintech, ERP, or practice management software is a significant differentiator.

🏝️ Benefits

• Adventure travel stipend - receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore beyond their home office.

• Remote - embrace a work-from-anywhere culture.

• Flexible PTO.

• World-class health benefits - we prioritize the well-being of our teams by providing benefits that exceed standard offerings, including health, vision, dental, HSA/FSA, and mental health support.

• Stock options - every full-time employee has a stake in Aiwyn's future and success.

• 401(k) matching.