Delivery Director

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Account Management: You will oversee a portfolio of 8-15 clients, acting as the primary delivery leader. This role entails managing executive stakeholders, leading executive sessions, and being accountable for overall client and project management, including addressing escalations. You will collaborate with the Client Partner to identify future opportunities and work cross-functionally with Client Partners, Operations, and Delivery leadership to ensure transparency in team health, staffing capacity, and account results. Additionally, you will engage with Sales and Client Partners during proposal and pitch processes to acquire new business and enhance growth from existing clients.

• Delivery Excellence: Your role includes ensuring successful project execution by adhering to standard methodologies and processes across your team, as well as helping to develop best practices based on your functional domain expertise to enhance the team's growth.

• Operational Management: You will manage project margins, proactively resolve scope issues, and tackle resource allocation challenges to mitigate risks. If a project or team appears to be off track, you will quickly diagnose the root cause, create a plan of action, and communicate effectively with the client, broader leadership, and work closely with the account Client Partner.

• Delivery Leadership: You will lead a team of Associate Directors, fostering a high-performance culture through clear expectations and regular feedback. You will build strong relationships by partnering in the hiring, training, and onboarding of consultants, while also celebrating team successes. You will promote a mindset of continuous improvement, encouraging the team to seek innovative solutions and to never settle for the status quo.

• Customer Satisfaction: You will be responsible for ensuring high levels of customer satisfaction, as indicated by renewal rates, growth metrics, and client feedback collected during account check-ins and G2 reviews.

• Innovation: Your thought leadership will contribute to the development of packaged solutions aimed at achieving the client's business objectives.

• Occasional travel: You may need to travel up to 20% to various locations as needed.

• Perform other duties as assigned.

⛳️ Requirements

• 12+ years of direct experience with marketing technology and customer engagement implementations.

• 10+ years in consulting or professional services, demonstrating success in delivering high-impact results for enterprise-level clients.

• 6+ years of leadership experience, including hiring, coaching, and developing team members.

• Experience managing a team of 10 or more, including the direct management of other managers or team leads.

• In-depth understanding of marketing technology ecosystems (such as CDPs, ESPs, data warehouses, and integrations) and the ability to translate strategic goals into actionable execution.

• Strong executive communication and stakeholder management skills, with experience facilitating discussions at the C-suite or senior client leadership level.

• Proven track record of owning the delivery and commercial performance of a multimillion-dollar portfolio of enterprise accounts, balancing margins, team capacity, delivery quality, and client satisfaction.

• Demonstrated capability to build and maintain high-performance teams by establishing clear expectations, coaching for growth, and ensuring delivery excellence.

• Must have legal authorization to work in the United States or Canada without requiring employer sponsorship, both currently and in the future.

🏝️ Benefits

• Medical, dental, vision, and life insurance

• 401k with company match

• Flexible PTO policy

• Monthly tech stipend

• Paid parental leave

• In-person onboarding experience at our HQ in Indianapolis, Indiana

• Mental well-being support