Delivery Director

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee all aspects of delivery including productivity, quality, and achievement of milestones.

• Ensure that team members have the necessary tools and materials for their daily tasks.

• Verify adherence to processes and the Software Development Life Cycle (SDLC) across all projects.

• Act as the primary escalation point for both the project team and the client.

• Enforce company policies and ensure architectural alignment.

• Facilitate the existence of career paths for individuals, guiding them to meet their personal objectives.

• Collaborate with People Leaders and Mentors to promote the comprehensive development of all team members.

• Provide coaching and guidance to employees regarding their career trajectories.

• Train and mentor direct managers as well as technical personnel.

• Train and mentor development teams.

• Demonstrated capability to create, manage, and nurture a collaborative team environment.

• Coordinate with Platform leadership and Operations regarding project staffing and resource requirements.

• Collaborate with the Estimation Manager on project estimates.

• Review and approve Statements of Work (SOWs) and Change Orders as necessary.

• Support recruitment, interviewing, and hiring processes to address immediate needs and plan for future growth.

• Provide technical support and strategic alignment to the sales team.

• Inspire confidence among clients and offer leadership to implementation teams.

• Utilize strategic planning skills to manage both internal and external customer requirements.

• Understand complex business needs and assist in developing solutions for both short-term and long-term challenges.

⛳️ Requirements

• At least 8-10 years of experience managing enterprise-level engagements.

• Over 15 years of IT industry experience, including a minimum of 10 years in a services delivery organization.

• Experience in a professional services company, such as an agency or consulting firm.

• Background in eCommerce or Digital Services.

• Exceptional leadership and management abilities.

• Outstanding communication skills, both written and verbal, along with strong interpersonal skills.

• Proven capability to think creatively and analytically in solving problems.

• Familiarity with projects involving Adobe applications.

• Experience with platforms such as Adobe Commerce, Salesforce Commerce Cloud, and Shopify+.

• Knowledge of Adobe Experience Manager (AEM) or other Content Management Systems (CMS).

• Understanding of technologies including HTML, CSS, SOAP, REST, Git, and AEM.

• Ability to communicate and document technical designs for both internal and external technical audiences.

• Proficient in advocating for design models and best practices.

• Extensive knowledge of the Software Development Life Cycle and Agile methodologies.

• Bachelor’s degree, preferably in computer science, or equivalent experience in the development industry.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Paid time off

• 401(k)