Debt Collection Specialist – Purchased Paper

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Conduct high-volume outbound calls

• Perform skip tracing to locate consumers

• Negotiate settlements and payment arrangements

• Manage your collection pipeline with timely follow-ups

• Maintain full compliance with the FDCPA, FCRA, and applicable state regulations

• Deliver professional, solution-focused customer interactions that maximize account recovery

⛳️ Requirements

• Minimum 2 to 3 years of third-party collections experience

• At least 1 year specifically working with purchased paper, dormant judgments, or salvage debt

• Proven track record of meeting target metrics in a remote work environment

• Familiarity with auto-dialers, CRM software, and standard skip-tracing platforms

• Must be able to accurately explain the 'Mini-Miranda'

• Understand how to handle disputes and be knowledgeable about how state-level SOL dictates what can and cannot be communicated regarding legal action

• Professional verbal communication skills

• Outstanding attendance and work ethic

• Strong ability to navigate multiple systems while speaking with customers

• Must be self-motivated

• Problem solving and critical thinking skills

• Must be proficient in time management

• Effective negotiation skills

• Goal-oriented

• Computer knowledge and skills

• Good typing and keyboarding skills

• Ability and willingness to work professionally with a diverse customer base

• Works well in a team setting

• Knowledge of personal loans and/or financial services is a significant advantage

• A criminal background check is required.

🏝️ Benefits

• Health Insurance (Medical/Dental/Vision)

• HSA/FSA plans

• Paid Time Off package

• Optional Daily Pay

• EAP

• 401k after 90 days and much more!