Dealer Success Manager

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Oversee the success and professional development of a team of Digital Account Managers catering to PureCars’ enterprise clients.

• Supervise direct-report activities and monitor digital marketing performance across accounts to pinpoint growth opportunities and potential churn risks.

• Address complex customer issues and execute effective solutions.

• Foster a high-performance culture centered on achieving business objectives and goals.

• Collaborate with Performance and Sales leadership to enhance communication and streamline processes.

• Evaluate individual, team, and account performance data to formulate actionable plans.

• Recognize training needs and offer timely, practical feedback.

• Engage directly with clients and either lead or observe technical QBR calls.

• Present performance metrics for the entire book of business to internal executives.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Bachelor's Degree.

• 8 years of pertinent experience.

• Minimum of 3 years in a management position.

• Strongly preferred experience in automotive digital advertising and marketing technology.

• Proven history of managing a substantial client portfolio in a digital marketing/SaaS context.

• In-depth technical knowledge of paid and organic Search, Programmatic, and Social Media marketing technologies and best practices.

• Experience in coaching and mentoring Account Managers.

• Proficient in tracking direct-report activity metrics while identifying churn risks and growth possibilities.

• Familiarity with Account Management best practices and the capability to teach and implement effective methods.

• Competence in organizing and delegating team responsibilities and processes.

• Data-driven decision-making combined with a human-centered approach to relationship management and team development.

• Outstanding communication and presentation abilities.

• Willingness to travel, including overnight stays, up to 30% as necessary.

• Legal authorization to work in the U.S. is mandatory.

• Must indicate whether employment sponsorship is currently or potentially required.

🏝️ Benefits

• Fully remote work opportunity.

• Travel opportunities, including overnight stays, up to 30% as necessary.

• Equal employment workplace free from discrimination.