Dealer Relations Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Develop strong relationships across the dealership.

• Comprehend dealer partners’ objectives, challenges, market dynamics, competitors, and trends in the automotive sector.

• Offer customer support through coaching, training, and consultancy.

• Strategically implement procedures and provide guidance to executive management, floor management, and dealership departments regarding appropriate software utilization.

• Oversee daily dealer relationships.

• Advocate for product adoption and consistent usage within dealerships.

• Execute launch strategies and manage product deployment.

• Provide initial and ongoing training to dealers.

• Conduct routine monthly performance evaluations with dealers and the regional team.

• Act as the primary contact for dealership-related issues.

• Follow up on escalated dealership matters.

• Incorporate product best practices within client organizations and share with regional colleagues.

• Communicate and implement updates on product changes, new features, and releases in a timely manner.

• Cover a specific geographical area as a member of a larger team.

• Report directly to the Director of Dealer Relations.

• Manage over 20 accounts.

⛳️ Requirements

• Candidates must be located in the PA Market.

• Practical experience and thorough understanding of the daily operations of an automotive dealership.

• Willingness to travel as necessary within the designated territory.

• Deep knowledge of software platform functionalities, associated services, and technical aspects.

• Bachelor’s degree in Business, Management, Marketing, or a related discipline.

• 3–5 years of professional experience in sales, marketing, or customer service within a luxury automotive retail setting.

• Extensive experience with CRM tools and comfort with technology.

• Quick thinking and ability to navigate ambiguity.

• Strong verbal and written communication abilities.

• Business savvy and financial understanding.

• Capability to build rapport and cultivate meaningful client relationships.

• Proficient negotiation skills.

• Skilled in seeking feedback, asking clarifying questions, and resolving issues in a non-confrontational manner.

• Able to work independently as well as collaboratively within a larger team.

• Competent in scheduling and prioritizing tasks.

• Capacity to evaluate performance and adjust work methods to achieve improved results.

• Strong belief in the company’s product and a vested interest in its success.

• Willingness to travel 80%–100% within the region and nationally as required.

🏝️ Benefits

• Equal employment opportunity.

• Reasonable accommodations for qualified individuals with disabilities.