Deal Desk Associate

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee the processing of Closed Won orders and manage order transactions, ensuring precision and timely execution in accordance with established procedures.

• Create standard quotes using CPQ and handle Order Forms, ensuring they are accurate, complete, and compliant with pricing policies and approval protocols prior to deal closure.

• Take ownership of and resolve Deal Desk inquiries focused on technical and process-related issues, including CPQ, quoting, and account maintenance questions.

• Keep precise records of Salesforce accounts and orders throughout the entire deal lifecycle.

• Monitor the Deal Desk queue and address Sales team requests within established Service Level Agreements (SLAs).

• Collaborate with Senior Deal Desk team members on complex or escalated cases, highlighting issues that may require higher-level attention.

• Contribute to the ongoing enhancement of Deal Desk Standard Operating Procedures (SOPs), internal documentation, and knowledge resources.

• Assist with month-end and quarter-end closing activities, ensuring that all deals are processed correctly and punctually.

⛳️ Requirements

• Experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or a related operational field.

• Hands-on experience with Salesforce is essential; familiarity with CPQ tools is highly preferred.

• Basic knowledge of Quote-to-Cash processes and order management fundamentals.

• A genuine interest in the commercial aspects—while you don't need to have all the answers (this is an entry-level position), you should be curious about the motivations behind deals (revenue, margin, deadlines, risks) and eager to develop in that area over time.

• A collaborative, people-first approach—comfortable building trust with Sales and stepping in to assist with deal reviews as needed, while also being willing to question processes and suggest improved methods.

• Highly organized and detail-oriented, capable of managing a significant volume of tasks accurately during peak times.

• Ability to multitask and prioritize effectively during high-volume periods, including End of Month, Quarter, and Year-End.

• A self-starter who can adhere to structured workflows while proactively identifying issues and opportunities for improvement.

• Demonstrates strong automation and AI proficiency.

• Fluent in both written and spoken English.

• Remote work experience is not mandatory but is considered an advantage.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Budget for local in-person social events or co-working spaces.