DCX Customer Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Facilitates the onboarding and implementation process for new client accounts through a structured approach.

• Collaborates with Team Leaders to ensure optimal performance from Team Members;

• Provides process enhancement suggestions to clients based on DCX experience;

• Identifies opportunities for expansion within client accounts;

• Instructs customers on best practices for offshore operations;

• Addresses ongoing customer inquiries and resolves any issues;

• Fosters trust with stakeholders at DCX and within client accounts;

• Develops customer-specific dashboards and key performance indicators.

⛳️ Requirements

• A Bachelor's degree is mandatory.

• A degree in communications, business development, or business is preferred.

• 1-2 years of experience in a similar role.

• Proven leadership skills.

• An ethical approach to business practices.

• Must possess a strong team-oriented mindset.

• Proficiency in Microsoft Suite.

• Experience with Excel (or a willingness to learn) is preferred.

• Background in the Branded Merchandise / Promotional Products Industry is advantageous.

• Familiarity with CRM and Project Management tools is a plus.

• E-commerce experience is beneficial.

🏝️ Benefits

• Opportunities for remote work.

• Travel allowances provided.

• Meal allowances included.